Refund & Cancellation Policy
Effective Date: August 21, 2026
We want customers of A Parent’s Advantage to understand our refund and cancellation policies before making a purchase.
Digital Products
Because our digital products are delivered electronically and may be accessed immediately after purchase, sales of downloadable digital products are generally final once access to the product has been provided. This includes ebooks, guides, printables, assessments, activities, planners, games, and other downloadable resources. We generally do not provide refunds because a customer:
Changes their mind
No longer needs the resource
Decides the resource is not appropriate for their particular child or situation
Does not use the purchased resource
Did not review the product description before purchasing
However, we want to correct legitimate purchase and technical problems.
Duplicate Purchases
If you accidentally purchase the same product more than once, contact us within 14 days of purchase. Once we verify the duplicate transaction, we will generally refund the duplicate purchase.
File or Delivery Problems
If a purchased file is missing, corrupted, inaccessible, materially different from what was described, or you received the wrong product, contact us within 14 days of purchase. Please include:
Your name
The email address used for the purchase
The product purchased
A brief description of the problem
We will first attempt to correct the problem or provide the correct working file. If we cannot provide the product you purchased, we may issue an appropriate refund.
Incorrect or Unauthorized Charges
If you believe you were charged incorrectly or that a transaction was unauthorized, please contact us promptly so that we can investigate the issue.
Consultations
Cancellations or Rescheduling With at Least 24 Hours’ Notice
You may cancel or reschedule a consultation without penalty by contacting us at least 24 hours before the scheduled appointment time. If you cancel with at least 24 hours’ notice, you may request a refund or choose to reschedule.
Cancellations With Less Than 24 Hours’ Notice
Consultations canceled less than 24 hours before the scheduled appointment are generally nonrefundable.At our discretion, we may allow one rescheduling of the appointment rather than forfeiting the consultation fee.
No-Shows
If you do not attend your scheduled consultation and have not canceled or rescheduled in advance, the consultation fee is generally nonrefundable.
Completed Consultations
Once a consultation has occurred, the consultation fee is nonrefundable. Dissatisfaction with educational information, recommendations, or the absence of a particular outcome does not by itself create a right to a refund.
If We Cancel
If A Parent’s Advantage needs to cancel a scheduled consultation, you may choose either:
A full refund of the consultation fee, or
Rescheduling at no additional charge
Refund Method
Approved refunds will generally be returned to the original payment method used for the purchase. After we issue a refund, the time required for funds to appear in your account may depend on the payment processor, card issuer, or financial institution.
Consumer Rights
Nothing in this policy limits any refund, cancellation, warranty, or other consumer right that cannot legally be waived under applicable law.
Contact Us
For questions about a purchase, digital product, cancellation, or refund, contact:
A Parent’s Advantage
Operated by Johnna O'Bryan
Email: contactus@aparentsadvantage.com